Create your future with Affin! You too can make a difference.

Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don’t just stay at the forefront of the industry – you can make a difference too.

Job Purpose

To handle customer interaction from various channels pertaining to product and services, resolving them within the standards set.

Location

Menara Glomac, Kelana Jaya.

Rotational shifts/days: 8:00 AM - 12:00 AM

Duration: 1-year Fixed Term Contract

Key Responsibilities

• Handle inbound telephone interaction for Conventional and Islamic Bank customers.
• Handle inquiries or requests that are received via other electronic channels (emails or internet banking)
• Provide correct information and resolve problem efficiently within time frame.
• To avoid repeated mistake and to ensure that the Customer Experience deli...