What the role is This is a customer facing position with the Temasek SkillsFuture Academy.
What you will be working on The Customer Engagement Executive will be expected to perform the following responsibilities when appointed:
- Serve as the first point of contact for all enquiries, ensuring timely acknowledgement and coordinating internally with the Programme Management / Business Development teams to follow‑up within 3 working days.
- Assist customers/students with product and service‑related queries, issues, and requests via multiple channels (emails, calls, walk‑ins).
- Conduct lead follow‑up on programme/course enquiries, including tracking responses and closing the loop with customers.
- Resolve concerns and complaints effectively, aiming for first‑contact resolution.
- Support operations at the TSA One‑Stop Centre to ensure a customer‑ready environment.
- Provide administrative and logistics support ...