JOB SUMMARY - EXPERIENCE DESIGN MANAGER

Responsible for monitoring the delivery and quality of Experience Design engagements to ensure that objectives are met and in line with or exceeds the client expectations. A Manager is expected to conduct business development activities, build networks, and sustain client relationships, and help develop the team through coaching and training.

Generic capabilities:

• Comply with the mandatory learnings and attend trainings, including pro-active self-registration
• Manage client relationships and continuously build networks
• Study and utilize resources available to conduct benchmarking and implement best practices for the client.
• Conduct discovery sessions and/or workshops with clients to understand the customer or user journey, and processes through interviews and walkthroughs with the client counterparts
• Use standards, best practices, busi...