Experience Lead

Department: Training and Quality

Employment Type: Full Time

Location: UAE

Reporting To: Mariam Aerabe

Description

We’re looking for an Experience Lead to connect the CX insights with Product ideation at Tabby.

This role represents the CX team at the product table – bringing together customer insights, agent reality, operational constraints, and quality signals to influence product decisions, challenge assumptions, and drive meaningful improvements. It returns to CX the Product ideas and insights that improve the CS content & processes and bring better clarity for support teams.

You will directly author and maintain CX content for your product scope, working closely with Product teams to ensure accuracy and clarity. You will not own Product decisions or operational execution, but you will use first‑hand CX insight and personal judgment to surface experience gaps, inf...