MCI is hiring an Experienced Client Services Manager to manage client relationships and ensure consistent service delivery within our contact center.

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Key Responsibilities

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• Serve as the primary point of contact for assigned client accounts.
  
• Conduct regular business reviews and performance presentations.
  
• Monitor service delivery and ensure adherence to SLAs and KPIs.
  
• Collaborate with operations, QA, and training teams to resolve issues.
  
• Identify opportunities for account growth and service improvement.
  
• Manage client onboarding, transitions, and change requests.
  
• Track and report on client satisfaction and feedback.
  

Qualifications

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• 3+ years of experience in client services or account management in a BPO.