Become a vital part of customer experiences as a Collision Consultant at Birchwood Collision Centre. Leverage your expertise in relationship management to communicate repair needs effectively.
Reporting to the Customer Experience Manager, the Collision Consultant plays a crucial role in enhancing customer service during collision repairs. This position requires exceptional relationship-building skills, detailed communication about necessary repairs and costs, and effective follow-up to ensure overall satisfaction. A comfortable use of technology will aid in managing customer inquiries and related paperwork.
Key Responsibilities:
• Build customer rapport and facilitate service inquiries
• Handle both phone and in-person customer interactions
• Explain repair services and associated costs to clients
• Complete paperwork related to collision repair orders
• Follow up to secure customer satisfaction post-services
Requirements:
• Demonstrated commitment to custome...