PURPOSE To lead the overall operations of the spa, ensuring exceptional guest experiences, adherence to brand standards, and achievement of business goals for the unit. The role is accountable for revenue growth, service excellence, operational efficiency, and building a motivated, high-performing spa team. KEY ORGANIZATIONAL RELATIONSHIPS Reports to: Wellness Head Spa and Recreation Reporting Roles: Assistant Spa Manager, Spa Supervisors, Therapists, Receptionists, Spa Attendants Interacts with: External - Members / Guests, Vendors, Service Providers Internal - F&B, Housekeeping, Engineering, Finance, HR, Marketing & Sales Teams KEY RESPONSIBILITIES Drive Operational Excellence - Oversee daily spa operations, ensuring seamless delivery of treatments and services.
- Establish and monitor SOPs for guest service, hygiene, and facility management.
- Anticipate guest needs and ensure consistent, exceptional service delivery.
- Manage resource allocation, scheduling, and o...