Position Overview
Lead VIP excellence as an Experienced Program Manager focused on high-value clientele. Utilize your knowledge in customer service to enhance strategic initiatives for both Casino and Sportsbook products.
As a vital part of the VIP department, you'll be responsible for managing relationships and implementing targeted promotions that drive key performance indicators. Your role requires collaboration with multiple teams, ensuring a strategic focus on customer journeys while diligently tracking project outcomes and budget efficiencies. Regular interactions with stakeholders will pave the way for innovative solutions in VIP service delivery.
Key Responsibilities:
β’ Spearhead VIP promotional campaigns and events
β’ Ensure VIP satisfaction and journey optimization
β’ Liaise with teams for project execution
β’ Oversee entertainment budget management
β’ Monitor goals and KPI achievements
Requirements:
β’ 2+ years of experienc...