Become an Expert Bilingual Client Service Specialist with Manulife in Montreal. Make an impact by managing client portfolios and delivering excellent service in a hybrid setup.
As a Client Service Specialist at Manulife, you will be at the forefront of client engagement, managing benefits administration while ensuring alignment with client expectations. You will lead initiatives focused on improving service quality and efficiency while collaborating with multiple teams. Your role is pivotal in championing a customer-centric approach within the organization.
Key Responsibilities:
• Oversee client benefits administration and ensure satisfaction
• Cultivate strong client and internal stakeholder relationships
• Lead projects aimed at enhancing service delivery
• Manage incident resolution and feedback loops
• Promote continuous improvement in operational practices
Requirements:
• Financial services or insurance experience required
• Fluency in French and Engl...