Shape enterprise customer interactions as an Expert Genesys Cloud CX Solution Architect with Condado. Lead robust implementations focusing on CCaaS excellence and technical architecture.
As a senior decision-maker, you will design and deliver high-impact solutions across the Genesys Cloud platform. This role requires strong architectural skills, hands-on platform expertise, and the ability to engage with enterprise clients effectively. Your contributions will directly impact customer experience strategies in major corporations.
Key Responsibilities:
• Design and oversee Genesys Cloud solutions for enterprises
• Translate complex business needs into architectural decisions
• Create data extraction strategies using Genesys APIs
• Structure integrations through AWS and Genesys frameworks
• Document architecture and integration specifications
Requirements:
• 7+ years in CCaaS solution architecture
• 4+ years of Genesys Cloud experience
• Strong understandin...