Step into a strategic role as a Senior Solution Designer for advanced contact centre solutions. Your expertise will help create scalable platforms that enhance performance, serving over 10,000 agents in a regulated space.

In this senior-level position, you’ll lead the design of comprehensive contact centre solutions, collaborating closely with program managers and engineering teams. Your ability to translate ambiguous business needs into robust technical designs will establish you as a key influencer in the organization. Mentor other designers while actively contributing to the creation of top-tier solutions.

Key Responsibilities: • Design and lead contact centre solution initiatives • Collaborate with stakeholders to align on objectives • Develop scalable designs for core services like IVR and call recording • Provide architectural insights on backend integration • Produce clear design documentation for diverse audiences

Requirements: • Significant experienc...