Role: Expert System Engineer
Responsibilities:
Providing premium client services, working with the client, tracking their ongoing issues, and helping them resolve those issues.Providing weekly/monthly client read-outs and presentationsClient's point of contact on any application/database performance issue.Identify, qualify & help drive the issues/bugs to remediation/resolution. Keep track of identified issues/fixes and drive this resolution across the client base.Assess the extremely complicated application and database performance issues and drive them to resolution.Identify known issues and turn them into an alert and establish operational workflow with operational teams.Prepare necessary documentation around technical procedures as well as operational procedures.Participate in weekly/daily technical/leadership calls to update on the progress.Working in a 24*7 operati...