Dealership:L0556 Wilde East Towne Honda



What You'll Do

+ Answer incoming telephone calls in a friendly and professional manner in accordance with Incoming Telephone Calls standards (ITC).

+ Follow the Initial Customer Contact (ICC) process:

+ Greet customers in a friendly and professional manner.

+ Identify, confirm and offer resolution to customer concerns.

+ Communicate with customer what needs to be done, how much it will cost and when service will be complete.

+ Assess customer needs by conducting a vehicle walk around.

+ Attain agreement from customer for service needs.

+ Offer a multi-point inspection.

+ Write accurate repair orders using ADP system.

+ Follow the Interim Customer Contact (ICC2) process:

+ Provide estimates that are accurate and support upfront pricing guarantee.

+ Obtain approval to review findings of multi-point inspection and associat...