Credit Solutions Specialist

The Credit Solutions Specialist will support clients through empathetic, clear communication, helping them understand and manage their financial obligations, resolve arrears and other credit issues, and deliver high‑quality customer service across our front‑end contact centre and portfolio support teams.

• Guide individuals in managing their financial obligations using strong communication and problem‑solving skills.
• Resolve arrears and other credit issues while maintaining a professional tone in all customer interactions.
• Support team members through a flat, cohesive team structure.
• Adhere to processes and procedures for sensitive customer communications.

Qualifications

• Previous experience working in a financial services provider, customer service or administration role in a fast‑paced environment.

• Strong communication and problem‑solving abilities.

• Min...