Facilities Customer Service & Work Order Coordinator

Job no:
Work type: Full-Time
Location: University City - Philadelphia, PA
Categories: Finance and Administration, Drexel University

Job Summary

The Facilities Customer Service & Work Order Coordinator serves as a critical link between customer requests and operational execution across the university’s multi-campus facilities portfolio. This role ensures that service requests (work orders) are accurately captured, prioritized, communicated, and tracked through completion—driving accountability, transparency, and high-quality service delivery across departments including physical plant, grounds, transportation, maintenance, custodial, and HVAC.

In addition, this position supports departmental communications and outreach efforts, helping to proactively inform the university community of service impacts, initiatives, and performanc...