Job Purpose

The Facilities Operations Executive plays a key role in supporting the Asset and Property Management teams by ensuring efficient communication and service coordination with tenants owners and customers. This position is responsible for assisting with daily operational matters handling various tenantrelated requests and providing consistent administrative support. The role also acts as a liaison between internal departments particularly the Customer Happiness Centre to help maintain high levels of customer satisfaction and operational excellence across managed properties.

Key Responsibilities

• Coordinate with the Customer Happiness Centre to address and follow up on customer feedback complaints and service requests received through tickets or email.
• Draft and distribute notices memos and correspondence to tenants and stakeholders as required by the Asset Management team.
• Manage communication and documentation with te...