The Recovery from Addictions Program (RAP) Complaints Department is seeking an experienced professional to conduct fact-finding investigations of complaints filed by clients, staff and/or other persons. Other duties include maintaining database information, maintaining logs, and files of complaints, drafting reports and decision letters. *_Please note:_* The selected candidate will work 37.5 hours per week on first shift from 8:30am to 4:30pm Monday - Friday. The days off will be scheduled as Sunday and Saturday. This schedule will have flexibility to complete fact findings based on operational need. *_Duties and Responsibilities (These are a general summary and are not all inclusive):_* * Conducts fact-finding investigations at RAP in accordance with 104 CMR 32 by researching regulations, protocols, procedures, and policies; by spending a significant time on units conducting interviews with client and staff, and reviews medical records and video recordings, as applicable. * Drafts rep...