Elevate guest experiences as a Fairmont Gold Supervisor at Fairmont Macdonald. Lead a team that delivers luxury service and personalized guest interactions in our exclusive Gold Lounge.
As a Fairmont Gold Supervisor, you will oversee front desk operations under the Director of Food & Beverage. Your leadership is crucial for ensuring our Gold standards are met, guiding team members to enhance service, and providing concierge support. This role requires attention to detail and excellent organizational skills.
Key Responsibilities:
• Provide personalized service to exceed guest expectations
• Perform front desk duties, including charge postings
• Coordinate VIP arrivals and departures seamlessly
• Assist guests with information on local attractions
• Empower team members to resolve service challenges
Requirements:
• Minimum 1 year of front desk supervisory experience
• Knowledge of Micros-Opera Property Manager
• Strong communication skills with attention ...