What you'll be doing

• You will collect data on customer behaviour, top sellers, slow movers which will be key input for business reviews
• Drive client relationships within an omni‑channel approach
• Provide pre‑buying feedback on products
• Drive eNPS through people experience initiatives and culture
• Ensure adherence to VM guidelines and standard operating procedures (SOPs)
• Ensure click and collect are conducted within SLAs (Service‑level agreement)
• Ensure customer data is properly captured in adherence to marketing team requirements
• Promote loyalty program (MUSE) and stay up‑to‑date with app offerings etc.
• Support with in‑store marketing events and activations
• Keep abreast of all brand social media activities and campaigns
• Drive sell‑throughs within the store
• Support in‑store CX initiatives
• Provide input to what’s working well/what’s not working well ...