Become the National Customer Service Manager at Fastfrate, driving exceptional service delivery and operational standards across North America’s logistics leader.
Reporting to the Executive Vice President, you will be responsible for aligning customer service objectives with corporate goals. Your strategic oversight will help develop robust service standards and improve customer experiences nationally. This on-site role requires an innovative approach to managing key performance metrics and enhancing team collaboration.
Key Responsibilities:
• Direct customer service operations across Fastfrate-related locations
• Develop and standardize service policies and procedures
• Monitor and report on KPIs and service metrics
• Manage large customer accounts and escalations
• Drive employee development through mentorship
Requirements:
• 5-7 years' experience in a management role
• Background in transportation and logistics
• Proven skills in service recovery and...