Assists the Outlet Manager in ensuring that the outlet is managed efficiently according to the established concept statement, providing courteous, professional, efficient and flexible service at all times

Main Duties

Administration

・Assists to ensure that the Food and Beverage activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate.

・Oversees the preparation and update of individual Departmental Operations Manuals.

・Conducts regular divisional communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.

Customer Service

・Ensures that all associates deliver the brand promise and provide exceptional guest service at all times.

・Ensures that associates also provide excellent service to internal customers in other departments as appropriate.

・Handles a...