Description
JOB SUMMARY
Builds a proactive guest-forward restaurant booking culture and enhances conversion through in-service presence and strategic guest interaction. Area of focus: Reservations table strategy guest greeting pre-arrival communication F&B cross-promotion
Reservation Management & Optimization
- Oversee the end-to-end reservations process across all dining venues ensuring optimal capacity utilization and guest flow.
- Leverage reservation platforms to manage guest profiles dining preferences and table availability in real-time.
- Monitor and analyze reservation trends to adjust strategies for peak periods special events and demand forecasting.
- Lead overbooking strategies and waitlist handling to maximize revenue without compromising guest experience.
Table Strategy & Seating Plans