About the role

The F amp B Guest Experience Manager is responsible for enhancing guest satisfaction and ensuring exceptional service standards across all Food amp Beverage outlets. This role leads guest engagement initiatives, manages guest feedback and service recovery processes, supports operational excellence and collaborates with outlet managers to create memorable dining experiences that align with the organization s brand standards and business objectives.

What you will do

• Champion a guest-centric culture throughout all F amp B outlets.
• Monitor and improve guest satisfaction scores, online reviews, and feedback channels.
• Conduct regular guest interactions to gather insights and identify improvement opportunities.
• Ensure consistent delivery of exceptional service standards and brand expectations.
• Develop and implement guest experience programs, promotions, and initiatives.
• Handle guest complaints, con...