Key Responsibilities

• Supervise daily restaurant operations to ensure smooth and efficient service.
• Lead, motivate, and support the service team to achieve operational excellence.
• Ensure all employees consistently follow company SOPs, service procedures, and brand standards.
• Conduct daily pre-shift briefings and communicate operational updates, promotions, and service expectations.
• Monitor guest satisfaction throughout service and promptly resolve concerns or complaints.
• Ensure accurate order taking, food and beverage service, billing, and cash handling procedures.
• Drive upselling, cross-selling, and suggestive selling to increase average check value and sales performance.
• Monitor staff performance and provide ongoing coaching, guidance, and constructive feedback.
• Support the onboarding and training of new employees while reinforcing continuous learning for existing team members.
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