SKU and Listing Management: Ensure the quality and accuracy of SKU listings, are aligned with Shopee listing rules.
Inbound & Replenishment: Process replenishment requests and monitor seller compliance with inbound procedures.
Operational Updates: Manage inbound and ASN (Advance Shipping Notice) updates to ensure efficient processing of shipments.
Capacity & Operations Monitoring: Assist with warehouse capacity planning and monitor operational Service Level Agreements (SLAs) and Return to Seller (RTS) processes.
Seller & SKU Retention: Actively support efforts in seller and SKU churn prevention.
Customer Satisfaction: Manage and address issues to ensure high levels of seller and buyer satisfaction.
Escalation Resolution: Assist in the timely resolution of seller escalations and inquiries.
Performance Reporting: Prepare and deliver quarterly or monthly performance repo...
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