Position Overview  We are seeking compassionate, resilient, and highly professional call center agents to support FEMA (Federal Emergency Management Agency) operations.  In this role, you will handle inbound calls from individuals affected by disasters, providing critical support, guidance, and information about assistance programs.  This is a high-impact role requiring empathy, emotional intelligence, and accuracy, as you will be assisting customers during stressful and life-changing situations.  Key Responsibilities  Handle incoming and outgoing calls related to disaster assistance cases  Provide accurate information regarding:   Relief programs  Application status  Documentation requirements  Guide applicants through registration and process steps  Verify and update sensitive personal information  Document all interactions accurately in systems  Handle emotional...