Become the technical expert for FGPP at Finastra, ensuring smooth production operations and resolving complex issues promptly. Bring your deep FGPP knowledge and hands-on configuration experience to this pivotal role.
As a Subject Matter Expert (SME) for FGPP, you will serve as the technical focal point for clients, handling troubleshooting and case analysis. This critical position requires a solid understanding of FGPP business functions and strong customer engagement through technical calls. Your proven skills in FGPP configuration and analysis will directly impact client satisfaction and operational efficiency.
Key Responsibilities:
• Analyze and troubleshoot FGPP issues effectively
• Lead technical calls with clients to resolve inquiries
• Configure FGPP profiles and rules based on client needs
• Utilize database and GUI for problem recreation
• Ensure thorough documentation during case analysis
Requirements:
• 3+ years of FGPP experience, beyond Classic ...