Job Title: Field Applications Engineer, FAE


Reports to (Title): Regional Service Manager

Department/Function: Customer Care

Country: Pakistan

Location: Pakistan - Remote


Career Level: T3 Professional
Key Purpose and Accountabilities:


POSITION SUMMARY:


+ Provide in-field assistance for pre- and post- sale technical activities with a primary emphasis on growing the user base of diagnostic products. Provide technical direction and support to customers on instrument operation, assay implementation and accreditation, maintenance of company products. Make technical presentations and conduct product demonstrations for customers. Work collaboratively with Sales, Marketing, Scientific Affairs, Technical Support, Service and global business units to identify and assess customer needs and provide high quality customer care exceeding expectations.


Job Purpose:


Technical