Key Responsibilities

1. Field Collection & Recovery

• Conduct field visits to delinquent customers to collect overdue payments.
• Negotiate and arrange installment plans or settlements in accordance with company policies.
• Identify, track, and report skip or unreachable clients.

2. Customer Verification & Monitoring

• Verify customer addresses, employment details, and contact information.
• Conduct field investigations on suspected fraudulent accounts.
• Monitor repayment behavior and recommend accounts for escalation (legal, external collection agents, etc.).

3. Documentation & Reporting

• Prepare daily/weekly collection reports and field visit logs.
• Ensure compliance with data privacy and company documentation standards.
• Submit collected payments and account updates within required timelines.