Description
This position is responsible for providing operational and technical support for Midstream Field end-user workstations on the Business Local Area Network (BLAN) environments located in Remote offices. The successful candidate must understand business requirements and translate these requirements into solutions. The position must work collaboratively with multi-disciplinary workgroups to seek solutions to problems, and champion compliance & change efforts which result in improved which result in improved user experience and customer satisfaction.
Responsibilities:
• Ownership of Field Desktop Services fulfillment & Problem tracking, management, and resolution. Focus is on superior customer service levels, in all situations, especially under pressure, no matter if customers issue is small or large.
• Responsible to provide Tier 2 onsite or remote support for installation, configuration, maintenance, and troubleshooting of all Midstream end user workstation(s) har...