The role is responsible for providing a broad scope of operational support and handling Install, Move, Add, and Change (IMAC) requests supporting IT infrastructure across office environments, reservation centers, and airport locations.
Key Responsibilities:
Provide service and customer support during field visits or dispatches.
Diagnose errors or technical problems and determine appropriate solutions.
Produce timely and detailed service reports.
Document processes and technical procedures.
Collect and analyze performance data to provide technical assistance and recommendations.
Align workflow activities with established schedules. ...
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