Role Summary

The Field Engineer – Laptops & Desktops is responsible for delivering high-quality, onsite technical customer support, device maintenance, and hardware/software service delivery. This role ensures that all technical issues are resolved efficiently while strictly adhering to established Service Level Agreement (SLA) requirements and maintaining exceptional customer satisfaction.

Key Responsibilities

• Onsite Technical Support: Provide professional, face-to-face technical support at customer locations to resolve end-user device issues promptly.
• Diagnostics & Repair: Diagnose complex hardware and software issues on laptops and desktops, executing precise repairs to restore full functionality.
• System Maintenance: Perform critical system tasks, including BIOS updates, firmware upgrades, and routine software patches.