**Duties and Responsibilities**

+ Handle inbound and outbound calls to and from customers to address their needs while adhering to our service level goals.
+ Screen all incoming calls and handles accordingly.
+ Transfer calls to appropriate staff, unit, or department.
+ Assist callers requesting assistance with Medicaid Renewal application, Medicare Savings Program application, and New Medicaid Applications.
+ Outreach Senior Health Partners, CompleteCare, and Life Improvement Plan members according to approved scripts.
+ Research ePACES and/or Marx for Medicaid and Medicare eligibility, exclusion, and exemption codes.
+ Consult with HRA Medicaid staff as needed and report to supervisor any need for HRA consultation.
+ Document all client calls /outcomes in database systems.
+ Schedule appointments to see members/prospects out in the field to assist with Medicaid Issue or restriction code removals or demographic information changes

Growth (Educ...