Field Manager, Field Services POSITION PROFILE
Leads, manages, and supports a team of service technicians. Responsible for the timely, cost-effective, and quality delivery of product service to Ricoh product end users. Ensures a high level of external customer satisfaction and achievement of service goals and objectives.

Job Duties and Responsibilities

+ Provides daily direction and support to team of technicians to ensure delivery of timely, cost-effective, and quality product service to end user customers.
+ Ensures a high level of external customer satisfaction.
+ Enables and maintains a positive and productive work environment.
+ Spends minimum of 75% of time in Field reviewing technician's work habits/customer interactions.
+ Provides leadership and guidance to improve technician's territory management skills, overall technical skills, and customer relations' skills through scheduling of appropriate training.
+ Organizes resources (headcount) an...