Position Summar

Provides high quality installations, and prompt corrective and preventative maintenance on client hardware sold and supported by CDK 

Responsibilities

• Perform Daily functions using WFM device to update service and installation cases. (95-100%) 

• Receive and accept service and install cases * Update ETA information within specified ETA guidelines * Log times using WFM timer functions for Shop, Travel, Onsite, Repair, Audit * Create and Update Parts Requests as required (receipt / return ) * Close and Updates cases including any Asset Changes * Perform Asset Inventory of client sites as required during installs 

• PC (85-95% Competency) *Diagnostics *Component replacement *Operating System or System Image *BIOS & Configuration  *Virus Protection - AV Loads *Use of diagnostic tools *PC Upgrades *SIA Loads *Drive Loads *Drive Loads