**Job Description Summary**
Reporting directly to the GSI NAM Service Leader, this position provides strategic oversight of field operations in NAM region.
You will be responsible for leading and coordinating field service operations to ensure safe, efficient, and high-quality customer support. This role oversees field operation managers, field engineers and technicians, manage service schedules, supports customer satisfaction, and drives operational performance across HVDC, FACTS, ACIS and GIS technologies.

You are responsible for driving operational excellence, safety, quality, fostering a culture of accountability, and mentoring your team to deliver seamless, value-driven service that strengthens long-term customer relationships and business growth.

GSI NAM Services organization supports its customers with their HVDC, FACTS, ACIS and GIS substation system commissioning, maintenance and operation.

**Job Description**

**Roles and Responsibilit...