Job Details

Description

POSITION SUMMARY

Reporting to the Director of Field Operations, the Field Operations Manager (FOM) assumes a leadership role focused on fostering a collaborative and high-performing field operations team. This role will be responsible for the development and coaching of the Field Service Supervisors (if applicable) so that they can properly carry out their duties and lead the service center operations team. Additionally, there is a commitment to the continuous improvement of operational processes, involving regular reviews of sales invoices, service tickets, and active oversight of service calls. The Field Operations Manager contributes to the strategic aspects of the service center, including the organization of delivery routes, parts, and product ordering. The FOM may also directly oversee technicians and RSRs in broader geographical regions or in SCs where a Field Service Supervisor i...