Field Service Controller
Portsmouth
Permanent | Full time
£50,000 + Performance Bonus

Role Overview

Join a busy Field Service team coordinating engineers, customer support and service operations across the UK. You'll ensure efficient planning, high customer satisfaction and smooth delivery of maintenance and repair activities within the heavy machinery and construction equipment sector.

Key Responsibilities

* Act as the main point of contact for customer service enquiries and breakdowns.

* Provide technical support and advice to customers.

* Plan and schedule field engineer workloads across the UK.

* Allocate resources to maximise productivity and meet service targets.

* Monitor and adjust schedules to meet changing priorities.

* Coordinate parts ordering and delivery for service and repair work.

* Ensure engineers have the correct parts and equipment for each job.

* Manage warranty cl...