Overview

Job Summary

Provide technical service and support for Werfen solutions to customers within the designated area. Including but not limited to; installation, de-installation, preventive maintenance, instrument failure troubleshooting and repair, software upgrades and connectivity support, initial operator training and Instrument upgrade among other activities.

Manage workflow, client interfacing and company reporting tasks in a diligent and timely manner using the processes, programs and systems implemented within the company.

Communicate and interact with other members and departments of the company by providing or requesting such information needed to enable best customer experience, smooth workflow and proper incident reporting.

Responsibilities

Key Accountabilities

• Plan, execute, and report on service calls with precision and timeliness.

• Manage and control inventory of repair ...