Role & Responsibilities:

• Implement the Customer Support Policy for the OEM End User. Supervise, maintain and support company systems in the field.
• Support OEM partners, and End Users internal service as defined under warranty and service support agreements.
• Maintain, support, and guide proper training to all users, including OEM and End User personnel. (Training will be provided, in most cases, by an engineer dedicated to training).
• Maintain proper reporting methods for all activities of customer support as defined by the Territory Service Manager/Customer Support Manager.
• Maintain company's parts inventory under the position's control. Maintain proper level of stock in accordance with company spare parts tock policy, as set from time to time.
• Assist in new equipment integration, 'add-ons,' and upgrades.
• Provide feedback to the headquarters based on experience gained w...