Provides expert technical support to the Cummins Inc. Service Channel for complex service related issues.

Key Responsibilities:

Leads the investigation of product or system problems, understands causal mechanisms, recommends appropriate action. Support failure analysis process on common failure modes ( PIR, CCR, HTD, TSR). Documents the results of diagnostic and repair actions in the appropriate database clearly and concisely. Knowledge Management by sharing acquired knowledge with other teams through Knowledge Management System (KMS), Quick Serve Online (QSOL) tickets, training, etc. Onsite Technical Expert resource support when required. Provides technical input for policy discussion and decisions. Communicates to ensure territories are well informed and regularly scheduled meetings across team/functions/customer groups. Investigates complex emerging issues as well as product or process issues in the field and delivers robust technical solutions. Assists in...