Ideally based around Birmingham, Manchester, Leicester or nearby.

Job Summary

The midlands based AV Field Service Technician has technical experience and aptitude to successfully provide on‑site service of audio and visual equipment to our clients.

Core Responsibilities

• Attend all service calls within the client SLA.
• Ensure the client system performs as required through on‑site troubleshooting.
• Recommend products that require replacing at clients' sites in order to get their systems working.
• Provide clear feedback to client satisfaction to allow them to quote clients the first time around without follow‑up needed from you.
• Use Mood Media service App and client portals correctly.
• Maintain the correct level of buffer stock at all times.
• Support and develop colleagues’ knowledge within the same team and wider global teams.
• Work with the client satisfaction team to help imp...