Position Summary
The Field Services Engineer is responsible for delivering first class service, advice and technical support to Eze Castle clients, through the highest standards of customer service, efficiency, knowledge and integrity. This includes daily support incidents, desktop and light server troubleshooting, hardware/software installation, upgrades and relocations. The candidate will interface with high profile financial industry clients daily thus requiring the highest level of presentation, communication and professionalism.

Position Responsibilities:
• Maintenance
o Maintains workstations and the programs running on them
o Contributes to knowledge base of support issues and resolutions
• Troubleshooting
o Acts as an escalation point for ECI Support Desk to coordinate with internal resources and vendors in helping to diagnose and resolve issues in client’s environments
• Engages in self-directed continuous improvement and learning of va...