The Field Service Engineer responsible for delivering exceptional onsite technical support and operational services at customer locations.

This role provides hands‑on support for end‑user devices, IT infrastructure, collaboration technologies, and enterprise hardware while ensuring timely resolution of incidents and fulfillment of service requests. The technician works closely with internal teams, customers, and third‑party vendors to maintain high service quality, minimize downtime, and support business operations.

Roles and Responsibilities:

• Participate in troubleshooting for both hardware and software issues;
• Perform general onsite, hands‑on support for technology, equipment, and/or devices and supporting the troubleshooting and resolution of technical issues and execution of service requests at customer locations;
• MACDs; Hardware changes (e.g., hardware installation and testing upon configuration); Server/Storage reboots; Power cy...