Description and Requirements
Role Overview
This role provides on-site technical support for a Business Impact Area (BIA) environment, supporting mission-critical users, including VIP stakeholders.
The position is focused on delivering high-quality support for trading desk environments and financial market applications, ensuring minimal disruption and rapid resolution of issues.
Key Responsibilities
Provide on-site technical support for VIP users and business-critical environmentsManage and resolve assigned support tickets, ensuring all actions are accurately recorded in ITSM systemsHandle and coordinate ticket requests, including those received through messaging platformsSupport configuration, installation, and ongoing maintenance of market data systems Bloomberg, Reuters, Broadcast, Dealing, Agência Estado, BMF)Plan and execute hardware setup, relocation, and upgrade...