Our client is seeking a knowledgeable and customer-focused Desktop Support Technician to support users in the *Pikeville, KY* area and surrounding regions. This role requires a strong balance of technical expertise and exceptional customer service, as technicians provide both remote and onsite support to end users. This is a long-term opportunity offering stability, professional growth, and the chance to build advanced technical skills in a dynamic support environment.
Key Responsibilities
* Provide desktop support for end users both remotely and in person
* Install, configure, troubleshoot, and repair hardware and software in Windows-based environments
* Support Microsoft technologies including Windows 11, Office 365, Outlook, and Active Directory
* Perform imaging, deployment, and system setup for end-user devices
* Troubleshoot hardware issues including desktops, laptops, printers, and mobile devices
* Handle software installations, updates, and general...