Field Solutions Engineer

We are seeking a Field Solutions Engineer to support our growing ecosystem of smart, networked devices and digital solutions.

Key Responsibilities

• Connectivity R&D & Testing: Lab testing of gateways, access points, VLANs, and firmware; defines blessed network baselines and change checklists to ensure reliability.
• Escalation Engineering (Tier 3 / VIP): Owns P1/P2 connectivity and platform incidents; performs deep technical troubleshooting and engages Engineering for root cause analysis; closes the loop with support playbooks and known-error articles.
• Field Enablement: Creates knowledge bases, runbooks, decision trees, and distributor guides; trains Support team on emerging patterns and best practices.
• VIP & Strategic Customer Support: Provides direct support for pre-install design, complex triage, and post-mortems for VIP and high-visibility accounts; delivers clear, timely updates to internal stakeh...