Our client, a well known company specializing in the restoration and repair of electronic devices and appliances, is seeking a Field Supervisor for the Greater Montreal area. You will be responsible for coordinating field team activities, supporting daily operations and ensuring service excellence.
Provide leadership, guidance, and support to the team of field service technicians during customer site service calls;Ensure the quality of work, adherence to timelines and customer satisfaction;Participate in the recruitment, training and development of team members;Coordinate daily operations with various internal services;Review technical files and provide support on cases requiring additional intervention;Identify operational problems, improve processes and optimize productivity;Build and maintain strong relationships with customers, insurance providers, suppliers, etc.;Manage the vehicle fleet and ensure the av...