Field Support Analyst

Come to one of the biggest IT Services companies in the world! Here you can transform your career. At TCS we believe that people make the difference; we live a culture of unlimited learning full of opportunities for improvement and mutual development.

Responsibilities

• Follow‑up and support of Desktop / Laptop and Mobile Devices
• Stock and asset management
• Provide 2nd line IT support for all internal departments
• Guide, assist and follow up on client questions, problems or troubleshooting (hardware and software)
• Install and configure PCs and peripherals on request
• Maintain and improve customer service and availability
• Develop and maintain documentation for all ICT support related subjects and produce reports as required

Mandatory Skills

• Advanced English
• Experience in PC and/or mobile telephony support
• Basic knowledge ...