Field Support Representative

We are looking for a motivated and dedicated Field Support Representative that can work independently to deliver high quality customer service. Our goal is to maximize customer engagement and conversions through effective customer training and meaningful interactions to support our business growth.

As part of our commercial team, you will work closely with customers to install instruments, train clinic staff on their proper use and maintenance, and provide ongoing support to ensure a seamless experience. You will collaborate with clinic teams and the broader IDEXX ecosystem to proactively prevent and resolve technical issues, while helping customers expand their diagnostic capabilities.

Strong communication and time management skills are crucial for the success in this role. The successful candidate will apply a curiosity-driven approach to take initiative to understand customer workflows, build strong relationships, and resol...